The export experience
- Be master of expected requests from the customers, make concerned persons who understand that requests clearly .
- Let sale staffs negotiate with the customers to recognize risk implicitly which have ability to influence to quality , all measures of prevention for assuring the customers’ requests .
- The matters are united by documents after signing contract .
- Do propriately straight first time .
- Control the process of orders execution .
- When happening problems beyond of the control : Check and solve problems.
- Identify the unsuitable products . Classify and repair immediately.
- Inform with the customers the happened problems beyond of the control.
- When the customers claim about quality , delivery or any problems . Request the customers supply pictures , proofs for the problems and then , we will improve them for next time .
- Solve the compensation requests : BE calm and analyze the problems that the customers complained. Find solutions promtly and fewest costs are accepted by customers .